CASE

Creating a great workplace for new tech talent

A leading tech company turned to ISS when they wanted a partner in attracting and retaining top-tier talent. By creating a great workplace experience, our partnership would be able to increase employee engagement, productivity and satisfaction.

1135564521

100

%

ISS self-delivery

A

+

work environment rating

32

eNPS vs. -9 for competitors

69

%

employees excited to go to work

One of our leading tech customers – part of FORTUNE’s ‘Top Companies to Work For®’ – is focused on creating an engaging environment for their employees, customers, and visitors. The company helps entrepreneurs create an online presence through domains, hosting, email, and security. They turned to us when they wanted to attract and retain top-tier talent that could help the company grow to be the best in class. They needed to be able to offer their users the ideal customer experience that could increase user engagement, productivity, and satisfaction. 

We now self-deliver all in-scope facility services, which have allowed us full exposure to the customer’s workplace to implement workplace experiences processes and features. We introduced the following solutions to meet the customer’s needs: 

  • Self-deliver all non-core services to bring agility and flexibility to the customer.  
  • Introduced Workplace Experience Managers to boost employee engagement and productivity.  
  • Brought in financial transparency and established the true cost of corporate real estate functionality.  
  • To expedite and digitize the work order process we implemented our global facility management system, FMS@ISS.  
  • Offered Capital Planning tools and processes for the customer to utilize. 

Today, ISS provides services to 13 locations that include corporate office space, call centers, and data centers. ISS offers a full Integrated Facility Services (IFS) outcome-based model to one million square feet.  

Our workplace experience-focused partnership has paid off. Recently the customer’s work environment was ranked A+ (A+ = 79/100) compared to similar companies in size, location, and industry. In 2019 the customer’s retention score was 72/100, which was based on salary, benefits and workplace environment. Included in that, 69% of those who rated the customer said they are excited to go to work every day. 

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