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The study is based on four scenarios where the backbone of the research is a survey involving more than 300 senior executives from ISS and 50 specialists from the Global FM network. Adding to this, the research includes workshops and in-depth interviews with key industry spokespersons. The ISS 2020 Vision study’s objective is to develop a set of global scenarios for the future of the Facility Management and services industry and to generate awareness of future trends, uncertainties and opportunities that may have the greatest impacts on the industry.
The FM industry in 2020 will be very different from what it is today and is now professionalizing as new technologies, regulations and customer requirements are reshaping the business.
The dimensions relevant for the scenario planning exercise are sustainability and technology, where the technology axis is primarily focused on manpower substituting technologies. The scenario dimensions have been developed by the project group based on the input from two surveys where respondents prioritized key uncertainties which could have the highest impact on the industry towards 2020.
The four scenarios presented in the ISS 2020 Vision report will give the industry and its stakeholders a chance to anticipate changes in public opinion and the government action which will inevitably follow. Given the rapid developments in the level of scientific understanding of technological and sustainability challenges, public attitudes and government policy will eventually catch up. It is just a matter of time when one of the scenarios will be realized – naturally it is a personal belief which one of the scenarios is most likely to happen, however each industry player has an opportunity, and to some extent an obligation, to influence the development and capitalize on the challenges.
Read the ISS 2020 Vision white book here.
ISS' new global head office is designed to motivate people to break down silos and interact across departments and functions – a workplace showcasing what ISS stands for: world class innovation, efficiency and flexibility.
ISS is present globally in 50 countries in Europe, Asia, Pacific, Latin America and North America.
ISS Facility Services India Pvt.Ltd CIN :U74140MH2005PTC163481 Regd. Office : THE QUBE B 401/404 & A 402 CTS No 1498 A/2 Village Marol Sahar Road , Andheri East Mumbai : 400059 Tel: +91 22 610 41111 Fax: +91 22 61041000
ISS was founded in Copenhagen in 1901 and has grown to become one of the world's leading Facility Services companies with revenues in 2013 amounting to DKK 78.5 billion. The secret to our success lies in how we tailor our solutions to client needs, how we manage risk, and how our engaged team of more than 520,000 staff members add the power of the human touch in everything we do.