In February 2011 ISS was awarded “The 2011 Frost & Sullivan Award for European Customer Value Enhancement in Facility Management”.
"Throughout 2010, and into 2011, ISS has succeeded in stepping up the development of its exceptional value proposition to the market, be it in the delivery of multi-country contracts, the optimisation of delivery concepts, and the application of best practices in operation processes" are only some of the arguments for winning this award.
Among the core elements driving ISS’s success in the market are its substantial global footprint, its focus on the promotion of regional and global knowledge and best-practice sharing, as well as its strategy to maintain and increase its own service capabilities. ISS’s persistent pursuit of all of theses key elements will continue to drive real value to customers while supporting the advancement of the company.
Best practices in operation processes coupled with uniformly high quality standards across the regions in which it operates has also been integral to ISS’ popularity. ISS has successfully rolled out its Operations Process Framework by launching the global Integrated Facility Services (IFS) forum.
This forum, where each region is represented, guides the overall development and roll-out of the Operations Process Framework.