The ISS Way is built on Four Cornerstones: Customer Focus, People Management, The IFS Strategy, and a Multi-Local Approach.
At ISS, our primary focus is our customers. We serve our customers locally, regionally and globally with specific value propositions, and focus on identifying their individual needs and wants. We build enduring partnerships with customers who value our approach to service.
At ISS, people management is our core competence. We excel in people management, which enables us to deliver excellence in our service offerings. We mitigate risks and volatility transferred from our customers by applying leadership skills, HR and EHS policies, employee training, and labour legislation insight. To obtain these benefits, we share knowledge and best practices.
At ISS, IFS is our strategic aim. We advance our service offering towards IFS by building the ISS House of services and developing our Facility Management (FM) capabilities. We self-deliver multiple site-based services as defined by the ISS House and integrate our service deliveries seamlessly with our customers' organisations.
At ISS, we strike a balance between autonomy and alignment. We operate with strong local leadership and autonomy to ensure timely responses to demands and requests. We also reflect the overarching Group fundamentals and strategic direction in order to exploit best practices and leverage our geographical footprint. We are disciplined and use tight financial controls.